Notice on Shipping:
- SuperPlug does not ship to the following states: Alaska, Arizona, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Nevada, North Dakota, Oregon, Rhode Island, Utah, and Vermont *subject to changes without prior notice*
- We are not responsible for delays in shipping due to circumstances out of our control
- Average shipping time:
- First Class: 3-7 business days
- Priority: 2-5 business days
- These averages do not ensure a delivery within this timeframe
- Orders are processed as they are received
- Processing an order can take up to 48 hours
- Orders are only filled during our regular business hours and orders placed Friday will be filled the following Monday
- We are closed every weekend
- Special circumstances resulting in delays may apply to this process
Returns and Exchanges:
- Contact us immediately at [email protected] if there are any issues with an order.
- Refunds and exchanges are subject to a return of the original product and a 20% restocking fee at our discretion.
- An item must be returned or exchanged within 10 days of the day the package is marked as delivered by USPS.
- Return items in their original unopened packages.
Review our Frequently Asked Questions for more information about our order processing and shipping.